Effective September 29, 2026
At a glance
The Free plan is never charged. Professional is billed monthly, in advance, in US dollars through Stripe, and renews automatically until you cancel.
You can cancel at any time. Professional access continues until the end of the period you have already paid for, and the subscription does not renew.
Fees already paid are non-refundable, except where applicable law requires a refund or as described under “Duplicate or incorrect charges” below.
Free plan and complimentary access
The Free plan has no charge. Complimentary Professional access, including the free months offered through the founding customer program, is not a subscription and does not authorize a charge. When complimentary access ends, nothing is charged unless you choose to subscribe to Professional.
How to cancel
Only the workspace owner can cancel. Sign in to FieldSeen on the web at app.fieldseen.app, open Plan & usage, and choose Manage billing. You can also email support@fieldseen.com from the owner's account email and ask us to cancel.
Cancellation takes effect at the end of the current paid billing period. Professional access continues until then, and the subscription does not renew. If units were added during that final period, the unbilled adjustment for them is charged on one final invoice. Any remaining account credit is forfeited when the subscription ends.
Refunds
Except where required by applicable law, fees already paid are non-refundable. This includes partial billing periods, unused units, downgrades, and periods in which you did not use FieldSeen.
When the number of active units goes down during a billing period, the difference is credited against a later FieldSeen invoice. Credits apply only to future FieldSeen charges and are not paid out in cash.
Duplicate or incorrect charges
If more than one subscription is accidentally started for the same workspace, we keep the earliest one and cancel and fully refund the others. This happens automatically; you do not need to ask.
If you believe you were charged in error for any other reason, email support@fieldseen.com with the workspace name, the date, and the amount of the charge. We will review it and correct any billing error we made. Refunds are returned through Stripe to the original payment method; your bank or card issuer may take several business days to show them.
Failed payments
If a renewal payment fails, Stripe retries the charge and may email you to update your payment method. Professional access continues for a grace period of seven days from the failed renewal. If payment is not recovered, the subscription may be canceled and Professional access ends.
Deleting your account
Deleting your account immediately cancels any subscription for your personal workspace and for companies in which you are the only member. Fees already paid are not refunded, no final charge is made for the partial period, and unpaid invoices are voided. A company that has other members keeps its subscription until its owner cancels it.
Contact
Questions about billing, cancellation, or refunds can be sent to FieldSeen LLC at support@fieldseen.com. Nothing in this policy limits a refund or other remedy that applicable law does not allow us to exclude.